Product Warranties

Product Warranties

Ultimate Sleep Warranties

Warranties are an essential consideration when purchasing a new mattress or mattress pad. Our aim is to create long-term satisfaction and happiness, and we have always worked with customers to meet their needs to the best of our ability. We want you to feel good about your purchase, and about recommending our products to your family and friends.

Latex Custom Mattress & Topper Warranty

5 Year Pro-Rated Warranty

We hereby warrant your new mattress topper against defects and workmanship except damage caused by misuse or abuse, accident, neglect, carelessness, alteration to the product, or any other conditions that are beyond the control of the manufacturer. We recommend the use of a protective mattress pad and/or cover; as well as keeping your New Latex Topper away from exposure to sunlight, fluorescent lights, chemical odors, and prolonged/trapped moisture situations.

In the event that service resulting from a defect is required during the warranty period, your mattress topper will be repaired or replaced using the scale below. The warranty starts with the date of original purchase.

Purchase receipt required to demonstrate original purchase date. This warranty provides you with specific legal rights. You may have additional rights which may vary from state to state.

First 1 year coverage 100%
Years 2-5 coverage is 50% of Current Retail Pricing

Transportation costs to and from the point of repair are the responsibility of the consumer.

Body impressions up to a point are normal resulting from usage of cushioning material by the sleeper and are not considered a warranty issue.

This warranty is provided to original purchaser only and not transferable. All claims must be authorized by Ultimate Sleep. Please call (800) 498-0779

LankaTex Latex Mattress Warranty

10 Year Limited Warranty

We hereby warrant your new mattress against defects and workmanship except damage caused by misuse or abuse, accident, neglect, carelessness, alteration to the product, or any other conditions that are beyond the control of the manufacturer.

In the event that service resulting from such defect is required during the warranty period, your mattress will be repaired or replaced using the scale below. The warranty starts with the date of original purchase.

Purchase receipt required to demonstrate original purchase date. This warranty provides you with specific legal rights. You may have additional rights which may vary from state to state.

First 2 years coverage 100%
Year 3-10 coverage is 50% of current retail

Transportation costs to and from the point of repair are the responsibility of the consumer.

Body impressions are normal resulting from conforming of cushioning material to the sleeper and are not considered a warranty issue.

This warranty is provided to original purchaser only and not transferable. All claims must be authorized by Ultimate Sleep. Please call (800) 498-0779.

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