Mattress Pad Topper
30 Nights for Better Rest
We know you'll love your Mattress Pad Topper. But occasionally we do find that a customer feels that latex foam is just not for them. To ensure your complete satisfaction we are pleased to offer a 30 Night Trial Period on most new Pillows or Toppers*.
If you wish to return an item, we only ask that you call for Return Authorization within 30 days of receiving the product and then return it in an unsoiled and undamaged condition. We will refund the full purchase price of the item only. You will be responsible for the return shipping to us.
Mattresses and Mattress Sets
Ready, Set ... Rest
Are you wondering if a latex foam mattress is right for you? How about this: I've had a great rate of customer satisfaction on these mattresses, and I'm confident that if you try one for thirty nights you'll want to keep it. And I'm ready to give you the best deal you're likely to find.
A day doesn't go by without our hearing from someone who is stuck with an uncomfortable and expensive bed they bought from a local bedding store. That's not going to happen to you, if you take advantage of my offer. Try it out. Test it for 30 nights.If you're not sold by then - neither is the mattress.
Simply call us by the end of the 30 days for Return Authorization and Instructions*. We would like you to keep the mattress for a minimum of a week, in order to give the mattress a fair trial -- and you time to adjust to its new feel. Sleeping on latex foam is a unique and luxurious experience most often noticed immediately on the first night, but for some it may take a few days.
If after 30 days you are still not completely satisfied please call us toll free at (800) 508-1008 to arrange Return Authorization. We will then give you the return shipping instructions. Arrangement and payment of Return Shipping remains the customer’s responsibility.
As long as the mattress is returned in good condition (no damage, no stains, etc.) we'll promptly refund you the original sale price paid.
* Note: Custom 1" thick latex mattress toppers, as noted on the product page(s), are not offered with a Trial Period and are not eligible for return.
When Does the Trial Period Start?
The 30 Night Trial starts from the day you receive your new item purchased from ultimatesleep.com. This trial is applicable to Pillows, Toppers, and Mattresses; but does not extend to Clearance Items, Specials, Custom Cuts, or Custom Toppers of 1" thickness.
The following products are not subject to our 30 Day Free Trial Offer: Rollaway Guest Beds.
Note on Cancellations
You have a 24 hour grace period to cancel your bed order. Our mattresses go into production promptly, so any cancellations after 24 hours may be subject to a significant Cancellation Fee -- if we are able to cancel them. After 24 hours your mattress is most likely already in production. and the Cancellation Fee is assessed to cover the materials used as well as return shipping fees, as applicable. Such fees will be deducted from your payment refund.
The greatest part of our business is hearing from our many satisfied customers whom we've personally helped in many cases. It makes our day to receive an e-mail or phone call from a customer thanking us for our assistance and a great night’s sleep.
Thanks for the compliments!
Sleep Well - Be Well, Naturally